Knowledge Management

Diagnosis on the level of technological hand-down

In the stage prior to introducing knowledge management system and others, the scope and organization of technological hand-down are clarified. We then offer consulting services to identify the degree to which technologies are being passed down in your organizations and business activities considered. This would clarify the issues regarding your organizations and business activities, enabling schemes to be prepared to optimize the process.

Survey on business process flow

The current work flow is analyzed for tasks for which knowledge has accumulated, and TOYO's unique work flow is used for describing what documents are being used and how, as well as the basis for judgment (AS-IS model). This way, the issues to be tackled regarding handing down of technologies would be clarified. Based on the AS-IS model, the optimum work flow for knowledge management will be described as the TO-BE model.

Incorporating knowledge management system in the work flow

To employ the knowledge management system well, it needs to be incorporated in the work flow. TOYO offers consulting services on the method and procedures for everyone to use the system and obtain results. The main knowledge management system considered is our in-house developed Knowledge Bank™.

Effective use of shared file server

A problem when sharing data on the file server is that numerous similar directories and files exist, preventing information prepared by other people to be shared effectively. Also, it is difficult to discern whether the information reached is the latest one, or how well the information has been used. TOYO offers consulting services for the situation and make a proposal on solutions using our Knowledge Bank.

Effective use of information on paper that contains know-how (technical materials, study documents, reports, etc.)

TOYO analyzes the situations of accumulation, storage and usage of the documents considered, and make a proposal on methods for effective sharing of the information among the personnel who handle the same element technologies. Then, we assist you in converting the information on the paper into electronic data.

Structuring of business and organizational knowledge

The method adopted for organizing and searching the knowledge to be shared differs even among people who handle the same basic technologies. TOYO organizes the methods of storage and search that differ among organizations and business procedures, by converting them into common keywords (into formal knowledge). The keywords are unified or abolished to a degree that makes display of them possible on a screen.
These efforts enable the knowledge related to organizations and business procedures to be structured, so that anyone can find the knowledge he/she needs. The Figure shows an example of keyword screen for Knowledge Bank.

Support for introducing the system

IT plays a significant role in handing down technologies. Introducing the system is not an end in itself, but is a means for improving efficiency by using the tool to achieve the objective. TOYO offers Knowledge Bank developed in-house, which can be applied to diverse business domains and organizations.

Settlement of knowledge management

Practical application of knowledge management consists of the step for improving usability of the introduced system. The system is operated to suit the model incorporated in the work flow configured, so that the system is made to fit to actual work flow through trial and error. At the same time, the keywords are refined. If prompt effect is demanded, registration of data in the past is done at the same time. In this step, assignment and role allocation to the KM manager, KM personnel and supporting staffs are important. TOYO offers appropriate consultation based on its abundant experiences in the field.

Knowledge Bank

Two types of Knowledge Bank are available, namely the simplified version (C/S) and web version, to suit the scope of application of knowledge management.

Knowledge Bank enables a keyword screen, which presents the knowledge necessary for the task in a structured way, to be incorporated for each organization and business process. It would be easy to record the information that serves as the basis for judgment when documents are prepared. As such, the recognition among members who share the information can be unified.